FAQ Camping La Ferme - Lake Annecy

 

About your booking

- How to book?

It’s easy, you can make your reservation online on our secure booking page.
By booking online, all our different kind of payment will be suggested.

- Can i get a cheaper stay somewhere else?

NO, as we only have direct selling without intermediary, we guarantee our best prices on our website.

- How can I pay?

You can pay by Mastercard, Visa or IBAN bank transfer.

- Can I settle in several times without fees?

Yes, a deposit of 25% of the total price + the optional cancellation insurance + reservation fees will be asked for your reservation.
On your personal account you will be able to choose the amount and frequency of your payments.
This doesn’t change the contractual period of the remaining’s amount payment :
- for a rental: the balance must be settled at the latest 30 days before the arrival date
- for a camping pitch: the balance must be settled on arrival, before pitching on the site.

- What does the price include?

For camping pitches : water and hot showers, one car, access to swimming pools and jacuzzi, free activities.
For rentals : water, electricity and gas, one car, access to swimming pools and jacuzzi, free activities.
Some services may be unavailable in the low season (please refer to the campsite).

- Are the babies included on the accommodation capacity?

Yes, babies are included on the rental’s capacity: accommodations can’t be occupied by more people than specified, including babies/children, for safety reasons. Maximal capacity in every category : 6 persons.

- Do you have baby equipments?

You can rent a “baby kit” including a high chair, a folding bed, a pushchair and a bathtub. You can also hire this equipments separately (in the limit of the available stock).

- Are pets accepted?

Camping pitches : pets are allowed (within the limit of 2 per pitch)
Classic mobile-homes : one pet is permitted per mobile home (on the condition that it is not allowed on the sofa/beds), except for the period from 29th June to 24th August when they are not permitted at all.
Premium mobile-homes : pets are not allowed
Cottages : pets are not allowed
Studios : pets are not allowed
1st and 2nd category dogs are not permitted. Vaccination certificates have to be up to date, and your animal must constantly be kept on a leash. You engage to never leave your dog alone on the pitch or in the mobile home.

- Can I book for a birthday or a bachelor party?

No, our accommodations are addressed exclusively to individual customers. Any booking of more than 2 accommodations (by the same person or by different people but knowing each other) on the same dates is considered as a group, so it will not be accepted.

- Can I get a map of the campsite?

We don’t offer the choice of situation on a map, however you will find the virtual tour as well as the aerial view on our website. The location attribution is made in the order of upcoming bookings, taking into account specific requests and depending on availability at the moment of your request.

- Is it possible to book 2 places next to each other?

We advise you to rent two accommodations of the same category to offer you the possibility to be side by side. You must notify it in the box "Remarks stay" of the booking form. We will do our best to respond favorably to your request within the limits of our availability. In the event that your request can’t be satisfied, we will contact you to check which alternative is convenient for you or cancel your request free of charge.

- How does cancellation insurance work?

When booking, an optional cancellation insurance will be suggested. In case of cancellation or interruption of your stay, you will first inform the campsite and then make a claim on our insurance’s website (the exact procedure will be sent by e-mail when necessary).

- How do I contact you?

You can fill in our contact form or call us on +33 450 443 310 during the opening hours of the reception.
As we are not part of a chain, this will be a member of our team who will answer you and meet you in person during your stay.

 

About your stay

- What is "Cool'n Camp"?

Cool'n Camp is our free mobile app : you’ll discover the entertainments available during your holidays, the activities offered by the campsite and our partners, and also practical and useful information to make your stay unforgettable.

 - What are the arrival and departure times?

For a rental, arrival is between 3.00pm - 7.30pm and departure between 8.00am – 11.00am
For a camping pitch, arrival is between 2.00pm - 7.30pm and departure between 8.00am – 12.00am

- Is it possible to arrive after the closing time of reception?

We have no night reception so arrivals must be done during the scheduled hours.

- Do I have to provide a guaranty?

For mobile-homes, cottages and studios, a deposit of €250 for your rental will be required upon arrival.
For camping pitches, a deposit of €10 for the recycling containers’ key will be requested upon arrival.

- Is there a TV in my rental?

Yes, all our rentals have a TV with French public channels. For the size of the television, please refer to the description of each accommodation.

- Are blankets and linen provided?

The duvets and pillows corresponding to the accommodation’s beds are included in the rental (no extra blankets). The linen is not provided, but we rent cotton sheets and towels on request.

- Can I use a barbecue during my stay?

Only charcoal and gas BBQs are accepted (planchas and electric barbecues require too much electrical power). If you want to travel light, you can borrow a free charcoal barbecue on site (on the condition that you bring it back after use, so all guests can use it).

- Can I park a second car on my spot?

Only one car is allowed per pitch. A free parking is available outside the campsite.
NB: Only the “Cottages 6 persons” are allowed to park a second car on their pitch.

- Is there WiFi on the campsite?

The WiFi connection is available at the bar-restaurant only : 1 hour free if consumption (otherwise €2/hour). Possibility of day (€6) or week (€15) connexion. 3G network is available on the campsite.

- Why do I have to wear speedos at the pool?

For hygiene reasons, it is forbidden to wear swim shorts / long swim trunks in the pools.
Speedos are only worn for swimming, while the shorts are worn outside : as they are cleaner, wearing speedos gives better water quality as shorts might have been used outside and had suntan lotion and dirt on them.
Young children will have to wear a swim diaper.

- What do I do if I have a problem at the campsite?

All the team is available for you to make sure you have a good time : we will listen to your comments and do our best to meet your needs!